In order to manage Instagram messages via our platform, IG business accounts will need to enable the connected tools to toggle under message control settings.
How to connect IG to our platform
Navigate to Settings > Channels > Instagram
The process to build flows for all channels is the same. You need to choose Instagram as Message Type
- Make sure that your Instagram account is a Business/Professional Account. The API cannot access Instagram non Business accounts.
- Your Instagram Account must be connected to the Facebook Page you connected to your bot in Chatrace.
- Group threads (conversation with more than 2 participants) are not supported.
- Instagram Comment tool doesn’t work on Instagram Ads and IGTV.
- Instagram bots can’t get the name and profile image of a private IG user account. The person will be added to your list of subscribers, but with an empty name.