Ice Breakers provide a way for users to start a conversation with a business with a list of frequently asked questions. Your users will see questions related to your business instead of the generic “Get Started” button. We recommend you to use the Icebreaker feature.
It will help the audience to start a conversation with your business.
To create an ice breaker for your business, set the frequently asked questions about your business on our platform.
Navigate to Menu > Settings > General > Icebreakers and click the “Edit” button.
To train your frequently asked questions, go to Menu > Setup A.I and select “Add Training Phrase”.
Then, choose the “Flow” option if you already had a chat flow prepared for this training phrase. If you don’t, then fill in the text response to that training phrase in the “Response” field.
You can also choose “+ Add Replies” to give more replies for that training phrase.
If you had 2 or 3 replies for a single training phrase, then the Messenger chatbot from our platform will choose one reply randomly.
If you want to include additional or more training phrases, select the “Add More” option at the start of this setup wizard.
Then don’t forget to save this process.
Like this, you can create “n” number of training phrases inside the platform.
Let’s see how we can use these training phrases as icebreakers on our platform.
Now, go to the Icebreaker feature on the “Settings” section and edit it.
Also, this is how the Icebreakers look in the mobile view.
Hope this article helps you to learn more about “Icebreakers” on our platform.
If you have any other doubts or queries, visit other articles on the knowledge base or interaction with our community or contact our support to get your doubts cleared.
