Google Business Messages is a mobile conversational channel that combines entry points on Google Maps, Google Search, and brand websites to create rich messaging experiences that delight customers and drive business results.
Navigate to Settings > Channels > Google Business Message and click Connect to starting work with Google Business Message.
Google Business Message can only be used on Android or Apple devices. Get the test link that correspond to your device.
Entry points are surfaces where users can start conversations with Business Messages agents. Each entry point has a unique appearance and appears in a different place.
Your agent will work on any entry pointes only after the agent was verified and launched.
You can launch agents with the Non-local, Location, and Brand-managed entry point groups, each of which enables multiple entry points. Each entry point your agent supports increases your agent’s visibility and drives more conversations for your agent.
Location Entry points
The Location entry point group encompasses entry points that rely on locations.
You need to add at least one location to allow your clientes to message your agent from Google Maps, Placesheet or Local Pack entry point.
To enable Non-local entry points you will need to provide your phone number and your website domain.
After testing your bot and confirm everything is ready, Google will need to verify your bot before the bot be available to the general public.