Custom fields in our platform act like variables to store the user information like email, phone number, preference, and a lot more based on your requirement and bot building process.
This is how it is described inside the platform “Use custom fields to save users data like email, phone number… you can also use custom fields to save users’ behavior. You can create a condition Flow based on custom fields or filter your user based on custom fields when you send a broadcast message.”
Custom field data can be stored in different formats like,
Date & Time,
Create a Custom Field
You can create the custom field on the flow section.
Go to Menu > Flows > Custom Fields
Click the “Add User Field” button if you want to add a Custom Field. In the image below, you can fill the name and type as per your need, and don’t forget to fill in the details about the custom field on the description field. Even though the “description” is optional, this information will help you when you have multiple custom fields in the future.
Using Custom Field on the Chat Flow
If you already created the custom field to save the user input (information), it’s fine. Or you also can create custom field while building chat flow also.
Select the flow where you want to use this custom field feature.
On the flow, utilize “Get User Data” to gather input from your subscribers (similar to the image below).